iiNet, TPG and NBN Dropouts in Canberra: What to Check First
Canberra homes on FTTP and FTTN see different dropout patterns. Here is the order to check things in before you call anyone.
Check these in order
Most of what gets blamed on the internet provider is fixable in the house.
Before you spend an hour on hold, work through the order below. It separates a line problem from a wifi problem, which are completely different jobs.
1. Test at the router
Run a speed test standing next to the router, then again where the problem is. A big gap is wifi, not the line.
2. Try a cable
If a wired device is rock solid while wifi drops, the connection is fine and the wireless needs work.
3. Note the pattern
Same time each day, or only when a particular device wakes up, points at interference or a device fault.
4. Check the hardware
ISP-supplied routers are built to a price. Many dropouts end at the router itself.
Common questions
Sometimes it is the right answer, but not always. Placement and a wired backhaul often do more for less. We will tell you honestly which one applies.
We can establish whether the fault is inside the house or on the line, which is the evidence you need before a provider will act.
$205 per hour on site with a one-hour minimum, or $125 per hour remote if it can be done without a visit.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
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