Frequently Asked Questions — Geeks Canberra
The questions we get asked most often, answered plainly. If yours is not here, call us and ask.
Frequently Asked Questions — Geeks Canberra
The questions we get asked most often, answered plainly. If yours is not here, call us and ask.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
On-site work is $205 per hour with a one-hour minimum. Remote support is $125 per hour. We tell you the likely cost before we start.
No. The hourly rate covers coming to you anywhere in our the ACT service area.
If we cannot resolve the problem, you do not pay for the attempt.
No. We diagnose the fault and handle batteries, software, data and setup, but physical screen, keyboard, charging-port and hinge replacement we refer to a specialist.
Most Canberra metro jobs booked before 2 PM are same-day, subject to availability, at no extra charge.
Both. Roughly half of what we do is small business helpdesk, networks and Microsoft 365.
All of Canberra and the ACT. See our service areas page for the full list.
Any parts are quoted separately for your approval before anything is ordered.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.