Remote IT Support in Canberra
Plenty of problems do not need anyone in the room. We connect securely to your screen, fix it while you watch, and you pay the remote rate instead of a call-out.
What we help with
Plenty of problems do not need anyone in the room. We connect securely to your screen, fix it while you watch, and you pay the remote rate instead of a call-out.
Email that stopped working
Outlook asking for a password on a loop, mail not sending, a profile that needs rebuilding after an ISP change.
Printers that vanished
A printer that worked yesterday and is now offline, driver failures after a Windows update, scan-to-email that stopped.
Slow or misbehaving computers
Startup clutter, failing updates, browser hijacks and the pop-ups that come with them.
Software and account setup
Microsoft 365, backups, password managers, and getting a new device talking to everything else.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
We send you a link, you approve the connection, and you can see everything we do. You can end the session at any time, and we cannot connect again without a fresh invitation.
Remote support is $125 per hour. If we cannot fix the problem remotely we will tell you before the time adds up, and you are not charged for a fix that did not happen.
You approve the connection, you watch the whole session, and access ends when the session does. We will never ask for your banking passwords.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.