Business IT Support in Canberra
Small offices rarely need a full-time IT department. They need someone who answers, knows the setup, and turns up when something breaks.
What we help with
Small offices rarely need a full-time IT department. They need someone who answers, knows the setup, and turns up when something breaks.
Day-to-day helpdesk
The printer, the mailbox, the laptop that will not join the wifi — handled without a ticket queue.
Microsoft 365 and email
Mailboxes, shared calendars, licences, and moving accounts when staff join or leave.
Networks that hold up
Wired and wireless that reaches the whole office, with a router that is actually configured rather than left on defaults.
Backups and continuity
Knowing your files exist somewhere else, and knowing that the restore has been tested.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
No. Most Canberra businesses we look after call us when they need us and pay for the time. If a regular arrangement suits you better we can talk about it, but nothing here requires a lock-in.
The same published rates as everyone else: $205 per hour on site, $125 per hour remote, with a one-hour minimum on site.
Yes. We are often the local pair of hands for a business whose main system is managed elsewhere.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.
Managed IT Plans for Canberra Businesses
One monthly price covering the whole technology footprint — Microsoft 365 or Google Workspace, your website and domain, email authentication, 24/7 security monitoring and a business-hours help desk. No setup fee and no lock-in contract.
What every plan covers
Microsoft 365 or Google Workspace
Licensing, setup, mailboxes, file storage and the day-to-day administration of both.
Website hosting and maintenance
Hosting, updates and monitoring, kept patched alongside everything else we run.
Domain registration and DNS
Renewals handled and DNS managed, so nobody has to remember when the domain expires.
DMARC email authentication
Stops criminals sending invoices that appear to come from your domain.
Managed EDR, ITDR and a 24/7 SOC
Endpoint and identity detection through Huntress, with analysts watching around the clock rather than alerts piling up in a console.
Basic SEO
The on-page and local search work that keeps you findable, handled alongside the hosting.
Remote help desk for the whole team
A business-hours help desk and remote resolution for every user on the plan.
On-site visits are charged separately. Managed plans cover remote support. When a job needs someone in the room, a Canberra technician attends at our standard rate of $205 per hour on-site, or $125 per hour remote for ad-hoc work outside a plan. See the full 2026 cost guide.