Email Setup and Troubleshooting in Canberra
Email breaks in a small number of predictable ways. Most of them are fixable in one session once you know which one you are looking at.
What we help with
Email breaks in a small number of predictable ways. Most of them are fixable in one session once you know which one you are looking at.
Password prompts that will not stop
Usually an expired token or a mailbox that moved. Rebuilding the profile properly fixes it for good.
Mail sends but does not arrive
Sending server settings, SPF and DNS problems, or a mailbox quietly forwarding somewhere it should not.
Moving to a new provider
Migrating mail off an old ISP address without losing history, contacts or calendar entries.
Phone and desktop out of sync
One device has the message, the other does not — almost always a POP/IMAP mismatch.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
Usually yes. We copy the mail across, keep the folder structure, and set up the new account on every device you use before switching anything off.
Most often an expired authentication token, a changed mailbox password, or a profile still pointing at an old server. It is a common fix and rarely takes long.
For remote work, only to approve the connection. For on-site work it helps if someone can confirm which accounts matter.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.