New Computer and Device Setup in Canberra
The gap between a new device out of the box and a device that actually has your things on it is where most of the frustration lives.
What we help with
The gap between a new device out of the box and a device that actually has your things on it is where most of the frustration lives.
New computer, old files
Documents, photos, browser bookmarks, saved passwords and email — moved across and checked.
Accounts and sign-ins
Microsoft or Apple account, email, cloud storage and the software you actually use.
New phone or tablet
Contacts, photos, messages and two-factor apps moved without losing access to anything.
Set up to stay working
Updates on, backup running, and the pre-installed clutter removed.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
In almost all cases, yes — including from a machine that no longer starts, provided the drive is readable.
Most home setups are done inside a couple of hours. Large photo libraries take longer, and we will tell you before we start.
We can usually recover accounts you control. We will never ask for banking credentials to do it.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.