Printer Setup and Repair Help in Canberra
Printers fail in ways that look mechanical and usually are not. Most of what we see is drivers, network settings or scan-to-email.
What we help with
Printers fail in ways that look mechanical and usually are not. Most of what we see is drivers, network settings or scan-to-email.
Printer offline or not found
A printer that changed IP address, or a driver that a Windows update replaced with the wrong one.
Scan to email stopped
The most common one since Microsoft tightened authentication — fixable with the right app password and SMTP settings.
New printer setup
Getting it on the network once so every computer and phone in the house or office can use it.
Print quality and drivers
Alignment, correct paper handling, and the right driver rather than the generic one.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
We handle setup, drivers, networking and configuration. Physical mechanical repairs — rollers, fusers, print heads — we refer to a specialist or the manufacturer.
Microsoft and Google both retired basic authentication. The scanner needs an app password or a modern SMTP setup, which is a standard fix for us.
Yes — that is usually the point of doing it properly once on the network.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.