Patient Tech Help for Seniors in Canberra
No jargon, no rushing, and no making anyone feel silly for asking the same question twice. We come to you and work at your pace.
What we help with
No jargon, no rushing, and no making anyone feel silly for asking the same question twice. We come to you and work at your pace.
Learning at your own speed
One thing at a time, written down if that helps, and we are happy to go over it again.
Staying in touch
Video calls with family, photos from the grandchildren, and messaging that actually works.
Staying safe online
Spotting scam calls and emails, and what to do if you think you have clicked something you should not have.
Making things easier to use
Bigger text, louder alerts, simpler home screens and fewer pop-ups.
What it costs
No call-out fee, and the same rate on weekends and public holidays.
| Service | Our rate | What that covers |
|---|---|---|
| On-site, any day | $205/hr | One flat rate, one-hour minimum, no call-out fee |
| Remote support | $125/hr | Secure remote session — no visit needed |
| Same-day service | No surcharge | Included as standard, subject to availability |
| Parts | Quoted upfront | Quoted separately for your approval before ordering |
Common questions
That is the whole point of this service. If we say something that does not make sense, tell us and we will say it differently.
Yes. Disconnect the computer from the internet and call us. We will check what was accessed and secure your accounts.
Of course — by phone or video if they are not local.
Where we come out to
On-site support right across Canberra and the ACT.
Book a Canberra technician
$205/hr on site, $125/hr remote, no call-out fee and no fix, no fee.
Book OnlineService scope: we diagnose hardware faults and handle batteries, software, data, networking and setup. Physical screen, keyboard, charging-port and hinge replacement we refer to a specialist. Pricing shown is our own published rate, current as at August 2026. Any parts are quoted separately for your approval.